That whole selling point they have about it keeping its temperature? A lie. But if I could go back, I wouldn't have bought it. It's a pretty ok mattress and I'm sure that whoever buys it will like it. But it's still in really great shape and hasn't gone down in quality over the years. I've had it for 2 years and I'm going to be honest.I've abused mine quite a bit. But not so much easier that it justifies the $1K price, and not in some magical way that you couldn't get from a cheaper memory foam mattress. It makes it easier to sleep, which is much appreciated. Purple's mattress wasn't some transformative experience that makes every night feel magical and cures all of your body's aches and pains. Personally, the $1K I spent on the mattress could have been used a lot more responsibly, and I could have been just as satisfied with a $300-$400 memory foam mattress. But I feel like it wasn't worth the cost. It's comfortable to sleep on because the materials aren't too hard or too soft. It's a nice mattress, but it's just nice. Personally, I feel like I should never have bought it. I had to wait around two weeks for them to arrive, and I received a tracking number that made it easy to keep track of the package as well as notifications that kept me up to date.ħ/10 I like my Purple Mattress. He did a wonderful job assisting me.Ĥ/5 For my Purple SoftStretch Sheets, the delivery wait time wasn't so bad. Purple Customer Service: 5/5 | Delivery Wait Time: 4/5 | Purple Mattress: 7/10 | Purple Plush Pillow: 2/5 | Purple Bed Frame 5/5 | Purple SoftStretch Sheets: 5/5ĥ/5 I love Purple's Customer Service! The automated messages don't lie when they tell you that they're going to connect you to an amazing, well-rested specialist! The specialists are eloquent and sincere and kind and considerate! Just recently I spoke to one that was especially bubbly and very easy to talk to.
I WAS NOT PAID BY PURPLE OR ANYONE ELSE TO WRITE THIS REVIEW! This is of my own volition and I just want to express my own opinion and hopefully help others make a decision. Since then, I've also brought the Purple SoftStretch Sheets, so I'll be doing a review on those too. I promised to write a one-month review but got lazy and never did. Originally, I wrote a two-week review for the Purple Mattress I bought.
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